800 Club Honors: Awarded for Excellence in Customer Care

Becoming part of Reputation.com’s distinguished 800 Club isn’t just an award—it’s a reflection of what Storage Rentals of America stands for: listening to our customers, learning from their feedback, and leading the way in exceptional service. Each year, Reputation.com honors local businesses, including individual storage facilities, that achieve a Reputation Score of 800 or higher. This score is based on key signals such as review sentiment, response speed, volume of feedback, social engagement, listing accuracy, and search visibility.

In 2025, only 13.5% of businesses using Reputation.com met this elite benchmark, making it a truly exclusive recognition—one that Storage Rentals of America is proud to earn.

As members of the 800 Club, our storage unit locations are committed to ongoing improvement. We proactively collect and analyze customer feedback from online reviews, surveys, and social media—and we use that input to make meaningful changes. This continuous feedback loop helps ensure every customer interaction at a Storage Rentals of America storage facility feels thoughtful, polished, and responsive. Being in the 800 Club isn’t about resting on our reputation—it’s about driving future growth by taking real action based on our customers’ voices.

Why the 800 Club Matters

Earning a spot in the Reputation 800 Club is more than a symbol of success—it’s a demonstration of the daily commitment to excellence across all Storage Rentals of America locations. The Reputation Score represents how well each storage facility is doing in key areas such as customer satisfaction, review response time, accuracy of listings, and community engagement.

At Storage Rentals of America, we don’t just respond to reviews—we act on them. Whether it's enhancing the security features of a storage unit, improving the move-in experience, or training staff on better service practices, we use feedback to improve at every level. Being part of the 800 Club proves that we deliver on our promises: to treat customers with respect, address concerns quickly, and provide a storage experience that’s smooth, convenient, and stress-free.

How the 800 Club Is Awarded

• Annual Evaluation: Reputation scores for every SROA facility are calculated on December 31.
• Elite Threshold: Any facility achieving a score of 800 or above earns its place in the 800 Club.
• Recognition Ceremony: Winners are announced each February and receive a suite of digital badges and social-media assets to celebrate their achievement.

Behind the Reputation Score

Being part of the Reputation 800 Club is a powerful reflection of what matters most at Storage Rentals of America: providing outstanding customer service at every storage facility we operate. This honor isn’t only about online ratings—it’s about how we treat our customers, how quickly we respond, and how committed we are to making every interaction respectful and helpful.

The Reputation Score provides a full view of the customer journey—from the first online search to the final visit to a storage unit. It factors in how often we receive feedback, how positive it is, how quickly we reply, and how consistently we present our business online. It even considers social media engagement and whether our information is up to date across platforms. Every decision we make—from training staff to upgrading storage facilities—is guided by our goal to create an experience where every customer feels heard and valued.

How SROA Delivered 800-Level Service

1. Proactive Feedback
   We stay closely connected to our customers by setting up real-time alerts, so no feedback goes unnoticed. Every review receives a thoughtful, personalized response—usually within 24 hours—because your voice truly matters to us.

2. Continuous Improvement Plans
   We take recurring feedback to heart, using it to create thoughtful action plans that help our local teams make meaningful, everyday improvements—so your experience keeps getting better.

3. Comprehensive Training
   On-demand workshops and best-practice guides equip every team member with the skills to deliver standout customer service.